Facebook Plummets, Google+ Strong in American Consumer Satisfaction Index

Facebook suffers the largest decline in customer satisfaction according to the American Customer Satisfaction Index (ACSI) E-Business Report. The social media juggernaut plunges 8 percent to 61 on a 100-point scale, setting a new record-low score for e-business and placing it among the five lowest-scoring companies of the 230 measured by the ACSI.

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